Target responsiveness and efficiency
to create a truly customer-centric operation
TARGET RESPONSIVENESS AND EFFICIENCY
AUTOMATE, SIMPLIFY, AND IMPLEMENT
BEST-PRACTICES TO IMPROVE YOUR METRICS
Improve customer experience and raise contact center KPIs to achieve the highest level of efficiency
Contact Center Assisted Automation has been designed to provide operators with a dynamic tool that assists them in handling their customers’ needs directly from contact centers.
A glimpse into the core of CCAA
Decision Tree Management
Take advantage of multichannel support and categorization. Easily and agilely configure the decision tree and follow up on procedures related to customer life cycle.
Use our APIs and our configurable web service integration module for third-party integrations.
Reports & Dashboards
View incident reports, duration, and audits on a dashboard that is updated in real time, showing the main KPIs
Automation and Viewing
Automatically get external system data and make decisions based on business rules.
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