Target responsiveness and efficiency
to create a truly customer-centric operation

CALLS
ESCALATION

0%
Reduction

FIRST CALL
RESOLUTION

0%
Effectiveness

AVERAGE
HANDLE TIME

0%
Reduction

PAYBACK
PERIOD

0 to 6
Months (*)

Improve customer experience and raise contact center KPIs to achieve the highest level of efficiency

Contact Center Assisted Automation has been designed to provide operators with a dynamic tool that assists them in handling their customers’ needs directly from contact centers.

Solutions for every business requirement

Contact time improvement

Average handle time reduction, less time on the customer interaction.

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Efficient resolution

Quick problem’s root cause detection by means of the decision tree fed with customer and service data

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Better experience

Real time customer identification and unified message during interaction.

Main Features

A glimpse into the core of CCAA

Decision Tree Management

Take advantage of multichannel support and categorization. Easily and agilely configure the decision tree and follow up on procedures related to customer life cycle.

Third-Party Integrations

Use our APIs and our configurable web service integration module for third-party integrations.

Reports & Dashboards

View incident reports, duration, and audits on a dashboard that is updated in real time, showing the main KPIs

Automation and Viewing

Automatically get external system data and make decisions based on business rules.

Request a demo now!

Try out the benefits of the applications with our demo

Calculate ROI

Calculate ROI with your own figures and costs

Download collaterals

Download the datasheet and brochure to obtain more information on the application

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